A real person answers you.
Restaurant owners, customers waiting on an order, and anyone using our iOS or Android app can reach us here. Write us in French or English.
support@command.restaurant
Write anytime. We usually answer within one business day, Monday to Friday.
Orders blocked? Say so first.
Put “URGENT” in the subject or pick “An order or the tablet” below — outages jump the queue.
Command.Restaurant
Operated by Liasse Technologies, Saint-Jérôme, Québec, Canada. Support is offered in French and English.
Tell us what is happening.
The more precise you are (restaurant name, order number, what you saw on screen), the faster the answer.
Put “URGENT” in the subject or pick “An order or the tablet” below — outages jump the queue.
Prefer plain email? Write to support@command.restaurant.
The answers people need most.
I cannot sign in to my restaurant account.
Go to the sign-in page and use “Forgot password” to receive a reset link at the email on file. If that email is no longer yours, write to us from any address with your restaurant name — we verify ownership before changing anything.
My tablet is not ringing for new orders.
Check that the tablet is on Wi‑Fi, that the Command.Restaurant app is open on the orders board, and that its volume is up. If orders still do not arrive, contact us with your restaurant name and the time of the missed order — we can see whether the order reached our servers.
I am a customer and my order is wrong or late.
The restaurant prepares and hands over every order, so call the restaurant directly first — its number is on your confirmation. If you cannot reach them, write to us with the order number and we will relay it.
How do I change my menu, prices or opening hours?
Everything is editable from your control centre: sign in, open the menu builder or settings, and changes go live immediately. If a dish just ran out, use the availability toggle instead of deleting it.
How do I cancel my subscription?
The plan is month-to-month. Cancel from the billing section of your control centre, or write to us and we will cancel it for you before the next renewal.
How do I delete my account and my data?
Pick “Delete my account and data” in the form above, or email support@command.restaurant from the address on the account. We confirm it is you, then delete the account and its personal data — email login, order history, favourites, saved addresses and notification tokens — and email you when it is done. Only the order records a restaurant must keep for its accounting remain, detached from your account.
Where is the app for iPhone and Android?
Command.Restaurant is one free app, for both sides. Customers use it to order delivery or takeout from the restaurants near them; owners and their staff get the orders board, menu and settings in one place. You can still order from your phone browser without installing anything. For any problem with the app, tell us your device and the version shown at the bottom of the screen.